Terms of Service & Service Agreement

1. Services — What's Included & What's Not

Pink Dulce provides residential and commercial cleaning services, which may include standard cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and optional add-on tasks selected at booking. The specific tasks performed are based on the service type and the details you provide. We determine, in our reasonable judgment, the methods, products, supplies, and equipment used to perform the service.

Please read this section carefully. It sets out exactly what each clean covers so there are no surprises on the day. If something you want isn't listed under the service you booked, it is not included — please ask us about it before your appointment so we can quote it and allow time for it.

Standard Clean — what's included

• Kitchen: counters, stovetop, sink, and appliance exteriors wiped; microwave cleaned inside.
• Bathrooms: toilet, tub/shower, sink, and mirrors cleaned and disinfected.
• Bedrooms & living areas: dusted; beds made on request (we do not change linens unless agreed).
• Floors: all floors vacuumed, swept, and mopped.
• Surfaces: reachable surfaces, switch plates, door handles, and other high-touch points dusted and wiped. (Door handles only — the doors themselves are cleaned on a Deep or Move In/Out clean.)
• Trash emptied throughout and re-lined where liners are provided.

Deep Clean — everything above, plus

• Baseboards, trim, interior doors (both faces), door frames, and door handles wiped down.
• Ceiling fans, light fixtures, and air vents that are safely reachable (see reach limits below).
• Window sills, tracks, and blinds — this does not include washing the window glass.
• Tile and grout scrubbed; soap scum and hard-water buildup removed.
• Cleaning behind and under furniture that moves easily.
• Backsplash degreased and cabinet faces detailed (not inside cabinets).
• Cobwebs removed and decor dusted individually.
• Steam-mop sanitizing where the floor is steam-safe (see below).

A Deep Clean does not include interior window glass, or the insides of the refrigerator, oven, or cabinets. Those are available as paid add-ons.

Move In / Move Out — everything above, plus

• Inside all cabinets, drawers, and closets.
• Inside the refrigerator and oven.
• Inside windows and window tracks.
• Walls and switch plates spot-cleaned (marks and scuffs, not full wall washing). Interior doors are already fully wiped as part of the Deep Clean above.
• Inside the dishwasher wiped.

Move-in/move-out cleaning assumes an empty or nearly empty home. If furniture, belongings, or debris remain, we may be unable to complete some areas, and additional time may be quoted.

Office / Commercial

• Desks and common-area surfaces; restrooms cleaned, disinfected, and restocked with supplies you provide.
• Break room; floors vacuumed and mopped; trash and recycling emptied; high-touch points sanitized; entry glass wiped.

Office and commercial work is quoted individually and the scope is set out in your quote.

Add-ons — only if selected and paid for

The following are never part of a clean unless you book them: inside the refrigerator, inside the oven, interior window glass, laundry (per load), inside cabinets, garage sweep, packing help (per box), and carpet cleaning. Booking an add-on for one visit does not carry it over to later visits.

What is NOT included in any clean

For health, safety, insurance, and licensing reasons, we do not perform the following under any service level. We may decline or stop work if we encounter them:

• Biohazards and bodily fluids — blood, vomit, urine, feces (human or animal), used needles or sharps, or any similar contamination.
• Pet waste and litter, pet accidents, or cleaning of animal cages, tanks, or crates.
• Mold, mildew remediation, or water/fire/smoke damage restoration. We clean routine surface soap scum and mildew stains only; we are not a remediation company.
• Insect or rodent infestations, droppings, or nests, and we do not apply pesticides or treatments of any kind.
• Hoarding conditions, extreme clutter, or excessive soil beyond what was described at booking.
• Post-construction or renovation cleanup, including drywall dust and building debris, unless specifically quoted as such.
• Exterior windows, upper-floor windows, or any window requiring a ladder.
• Walls and ceilings beyond the spot-cleaning noted above; no full wall washing.
• Exterior door faces, storm doors, screen doors, garage doors, gates, and pet doors (see the doors section above).
• Carpet shampooing or extraction unless carpet cleaning is booked as an add-on.
• Organizing, decluttering, sorting, or packing of your belongings, unless packing help is booked.
• Moving heavy items — furniture, appliances, televisions, or anything heavy, fragile, or awkward. We clean around what we cannot safely move.
• Outdoor areas — patios, decks, porches, yards, and garages (other than a booked garage sweep).
• Attics, crawl spaces, and unfinished basements.
• Chandeliers, vaulted-ceiling fixtures, and anything above standard reach (see below).
• Antiques, fine art, taxidermy, musical instruments, electronics interiors, or specialty finishes requiring particular products or techniques.
• Dishes beyond loading or unloading a dishwasher, unless agreed in advance.
• Childcare, pet care, errands, or any non-cleaning task.
• Any area that is blocked, occupied, locked, or otherwise inaccessible during the visit.
• Anything we reasonably judge to be unsafe, unsanitary, or beyond the scope of a domestic cleaning service.

Carpet cleaning — your carpet will be damp afterwards

This is normal and expected. Carpet cleaning uses water and cleaning solution, so your carpet will be slightly damp when we leave. It typically dries in 4 to 8 hours, though heavier carpet, humid weather, or poor airflow can make it take up to 24 hours. Opening a window or running a fan speeds it up.

Please keep off the carpet until it is dry, and keep pets and children off it too. Walking on damp carpet can re-soil it, transfer dye or dirt onto the carpet from shoes and socks, and cause slips where carpet meets hard flooring. To the fullest extent permitted by law, we are not responsible for damage, staining, or injury caused by use of the carpet before it has dried.

Carpet cleaning is a cleaning service, not restoration. We cannot guarantee the removal of every stain. Old, set-in, dyed, bleached, pet-damaged, or previously treated stains may not come out, and some may reappear as the carpet dries (wicking) — this is a property of the carpet, not a failure of the clean. Carpet that is worn, matted, shedding, or already damaged may look different once cleaned. We do not move heavy furniture to clean beneath it.

Pets

You agree to tell us at booking whether there are cats or dogs in the home. Because pet hair worked into carpet takes substantially longer to clean, a $25 surcharge applies to Deep and Move In/Out cleans where the home has carpet and pets. This is shown in your estimate before you book. Homes with hard flooring, or without cats or dogs, are not charged this.

If the actual amount of pet hair, dander, or pet-related soiling is significantly beyond what was described at booking, we will tell you before doing extra work, and additional time is billed at the rate set out in these Terms. We do not clean pet waste, litter boxes, cages, tanks, or accidents (see the exclusions above).

Doors — what we do and don't clean

Because “doors” can mean a lot of different things, here is exactly what's covered:

• Interior doors (bedroom, bathroom, closet, and similar): handles only on a Standard Clean; both faces plus the frame and trim wiped on a Deep or Move In/Out clean.
• Entry and exterior doors: we clean the inside face only. The outside face, storm doors, and screen doors are outside the scope of every service.
• Sliding glass or patio doors: the frame, handle, and track are cleaned on a Deep or Move In/Out clean. The glass follows the same rule as windows — it is a paid add-on on Standard and Deep cleans, and is included on a Move In/Out. We clean the interior side of the glass only.
• Shower and tub doors: included as part of cleaning the tub/shower on every service.
• Garage doors, gates, and pet doors: not included on any service.
• Mirrored or glass-panelled doors: the glass is cleaned on the interior side where it is part of a room we're cleaning.

Doors that are painted, stained, or finished in a way that reacts poorly to cleaning — including unsealed, chalk-painted, raw wood, or previously damaged finishes — are wiped with a dry or barely-damp cloth only, or left alone if we judge cleaning them to be a risk. Please tell us in advance about any door or finish that needs special handling.

Reach & safety limits

Our cleaners work from the floor or a small two-step stool. We do not use ladders, stand on furniture or countertops, or work at height. Anything that cannot be reached safely from a two-step stool is outside the scope of every service.

Supplies

We provide standard cleaning supplies and equipment. If you require a specific product to be used on a particular surface, you must provide it and tell us before the clean; we are not responsible for results or damage from products you supply or request. We do not claim to use “green” or eco-certified products unless expressly agreed in writing.

Window cleaning. When window cleaning is selected, we clean interior window glass that can be safely reached from the floor or a small step stool. For safety and insurance reasons, we do not clean any window that requires a ladder to reach, exterior or upper-floor windows, or any window we cannot access safely.

Steam mopping & floors. Steam cleaning is offered only on floors rated safe for steam — such as sealed ceramic or porcelain tile, sealed natural stone, and sealed vinyl or linoleum. We do not steam laminate, hardwood, unsealed, waxed, or otherwise heat- or moisture-sensitive floors. When you book a deep clean, you agree to accurately tell us your floor type(s); if a floor's type or condition is unknown or unsuitable for steam, we will clean it by traditional mopping instead. To the fullest extent permitted by law, we are not responsible for damage to floors that were misidentified, undisclosed, unsealed, previously damaged, improperly installed or finished, or not recommended by the manufacturer for steam cleaning.

2. Estimates & Pricing

Prices and quotes provided on our website or during booking are estimates only, based on the information you supply (such as home size, service type, and condition) and on standard expectations for a space of that type. Your final price is confirmed at or after the time of service and may differ if the actual size, condition, level of soiling, clutter, or scope of work differs from what was described. We will communicate a material change before performing significant additional work where reasonably possible. A minimum service charge may apply to every appointment, and recurring-service discounts apply only while service continues on the agreed schedule.

Recurring service begins with a Deep Clean. Our recurring (weekly, every-2-weeks, or monthly) rates assume a home that has already been reset to a deep-clean standard. For that reason, the first visit on any recurring plan is a one-time Deep Clean, which we quote and schedule separately before your recurring cleans begin. The recurring price shown at booking is your ongoing rate, not the initial Deep Clean.

Deep & Move-In/Out cleans. Your price for a deep or move-in/out clean is an estimate based on the photos you provide (of your bathrooms and kitchen) along with the size and condition you describe. After reviewing your photos, if we feel the job will take more time than the estimate reflects, we will inform you of the updated price before the clean begins — you will always know the price before we start, and you are free to decline. Any additional time beyond the estimate is billed at $35 per hour, and we will never add a charge without telling you first.

Discounts, promo codes & referrals. Any discount, promotional code, or referral reward is offered at our discretion and may be changed, limited, or ended at any time. Unless we state otherwise: only one discount, code, or referral reward applies per cleaning (they do not stack — where more than one could apply, the larger is used); codes and rewards have no cash value, are non-transferable, and cannot be redeemed for cash; and new-customer offers are valid for first-time customers only (we may verify new-customer status and decline an offer that does not apply). Referral rewards are earned by the referring customer when someone they referred books and completes a paid clean; rewards apply to the referrer's future cleans, one reward per clean, and are subject to confirmation. Discounts and rewards apply to the base cleaning price only — not to add-ons, specialty services (such as packing or carpet cleaning), or travel — and are confirmed on your final invoice. We may withhold or reverse any discount or reward obtained through error, misuse, or abuse.

3. Agreement to Pay in Full

By booking, you agree to pay the full amount due for the service in full. Payment is due after the cleaning is complete, by invoice, and is payable upon receipt unless we agree otherwise in writing. We never charge before the job is done.

You agree that you will not withhold, reduce, or offset payment based on satisfaction concerns; your sole remedy for any concern is the re-clean described in Section 8. You authorize us to charge any payment method you place on file for the full invoiced amount. You agree not to initiate a chargeback or payment dispute for properly rendered services. If payment is late, returned, or charged back, you agree to pay a reasonable late/processing fee, interest at the maximum rate allowed by law, and all reasonable costs of collection, including attorneys' fees and court or arbitration costs. We may decline future service while any balance remains unpaid.

4. Scheduling, Cancellations & Rescheduling

Appointment dates and times may change. We will give you at least two (2) hours' notice of any change we make, and we ask that you give us reasonable notice as well. Cancellations or reschedules made with less than 24 hours' notice, no-shows, lockouts, or our inability to access the property at the scheduled time are subject to a $50 fee, billed by invoice. Because Deep and Move-In/Out cleans reserve a large block of time, a late cancellation or no-show for those services may instead be charged up to 50% of the estimate. Repeated last-minute cancellations may result in our declining future service.

5. Our Right to Cancel or Stop Service for Cause

We reserve the right to refuse, cancel, pause, reschedule, or stop a cleaning at any time, for cause, in our sole and reasonable discretion. "Cause" includes, without limitation: unsafe, unsanitary, hazardous, or biohazard conditions; pests or infestation; extreme clutter; threatening, harassing, or abusive behavior; intoxication; suspected illegal activity; non-payment of a prior balance; inability to access the property; or any condition that puts our health, safety, property, or equipment at risk. If we cancel or stop service for cause, we are not liable to you for doing so, you remain responsible for any work already performed and any applicable trip or cancellation fee, and we are not obligated to provide a refund.

6. Recurring Service

If you sign up for recurring service (for example, weekly or bi-weekly), the discounted recurring rate applies only while you remain on that schedule. You may pause, change, or cancel recurring service at any time with reasonable advance notice. Skipping or extending the interval between cleans may affect your rate, since more time between visits generally means more work per visit.

7. Access & Preparation

You are responsible for providing safe and reasonable access to the property at the scheduled time, including any entry codes, keys, or instructions, and for ensuring utilities (water, electricity, heat) are available. To help us work efficiently, please pick up clutter and secure or put away items you do not want disturbed. If we cannot access the property or work safely, a trip fee may apply.

8. Satisfaction & Re-Clean (Sole Remedy)

Final walkthrough — required for the guarantee. Before your cleaner leaves, we ask you to review the completed work with them. This walkthrough may be done in person, by phone call, by video call (such as FaceTime), or by photographs we send you — whichever is most convenient for you. The purpose is to identify and correct any concern while we are still on site.

You may decline the walkthrough, and you are asked to choose at the time of booking. However, if the walkthrough is declined, skipped, or you are unreachable at the end of the appointment, the re-clean guarantee described in this section does not apply to that visit. Everything else in these Terms — including our workmanship and your obligation to pay — is unaffected.

Where the walkthrough was completed, we offer a re-clean of missed areas only when all of the following conditions are met:

• Walkthrough completed. You reviewed the work with your cleaner before they left, by any of the methods listed above.
• Notice. You contact us in writing within twenty-four (24) hours of your appointment.
• Photo proof. Your message includes clear, dated photographs of the specific area(s) you believe were missed.
• In scope. The area or task was included in the cleaning package you booked. We do not re-clean tasks that were not part of your service, areas that were blocked, occupied, or inaccessible during the original visit, or anything that was cleaned and later re-soiled, used, or disturbed.

If your request meets all of these conditions, we will schedule a return visit to touch up the affected areas within five (5) days, at a time we mutually agree on. A travel fee may apply if your address is more than 30 miles from our service origin.

This re-clean is your sole and exclusive remedy for any service concern. It is limited to the specific verified areas (not a full re-clean of the home), is offered once per appointment, and does not entitle you to any cash refund, price reduction, discount, or withholding of payment. Failing to provide access for the scheduled re-clean forfeits this remedy.

9. Photo & Media Release

You acknowledge and agree that we may take photographs and video of the spaces and areas we clean, including before-and-after images. You grant Pink Dulce an irrevocable, royalty-free, perpetual license to use, reproduce, edit, and publish those images for any lawful business purpose, including social media, advertising, marketing, our website, portfolios, and staff training, without further notice, approval, or compensation to you.

We will not intentionally publish images that show your full street address, faces of occupants, or clearly identifying personal information for marketing purposes. If you do not want photos of your space used publicly, you must tell us in writing before your appointment, and we will limit those images to our internal records.

10. Valuables, Fragile & Irreplaceable Items

Please secure cash, jewelry, firearms, prescription medication, collectibles, and any fragile, sentimental, or irreplaceable items before your appointment. We are not responsible for high-value or one-of-a-kind items that were not put away. By booking, you confirm that any such items have been secured or that you accept the risk of leaving them out.

11. Pets

Please tell us about pets in advance and secure any pet that may be anxious around visitors, equipment, or vacuums. You are responsible for your pets' behavior, and we may pause or reschedule service if a pet makes it unsafe to work.

12. Property Condition, Damage & Breakage

We treat your property with care and carry liability insurance. If you believe we caused damage, you must notify us in writing within twenty-four (24) hours of the appointment so we have a fair opportunity to inspect it; claims made after that window are waived. We are not responsible for: pre-existing damage; normal wear and tear; items that were already broken, worn, loose, or improperly secured, hung, or installed; damage from defects in your property; or damage we could not reasonably have anticipated. Our handling of any approved damage claim is limited as described in Section 14.

13. Disclaimer of Warranties

Our services are provided "as is" and "as available." We use reasonable care and skill, but to the fullest extent permitted by law we disclaim all warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or any guarantee of a specific result, the removal of every stain or mark, or that a space will be free of all dust, allergens, germs, or odors.

14. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to our services or these Terms—whether based in contract, warranty, negligence, or any other theory—is limited to the amount you paid for the specific cleaning that gave rise to the claim. To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, loss of use, or loss of property value, even if we were advised of the possibility of such damages.

15. Release & Waiver of Claims

To the fullest extent permitted by law, you release, waive, and discharge Pink Dulce Cleaning and its owner, employees, and contractors from any and all claims, demands, damages, and liabilities arising out of or related to our services, except to the extent caused by our gross negligence or willful misconduct. This release does not apply to any liability that cannot be waived under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Pink Dulce Cleaning and its owner, employees, and contractors from any claims, losses, damages, liabilities, and reasonable costs (including attorneys' fees) arising out of your breach of these Terms, your provision of unsafe or inaccurate information or access, the condition of your property, or the acts of any person or pet at the property.

17. Assumption of Risk

You understand that cleaning involves the use of equipment, water, and cleaning products, and that some risk is inherent in any work performed in your space. By booking, you knowingly and voluntarily accept the ordinary risks associated with the services.

18. Dispute Resolution, Binding Arbitration & Class-Action Waiver

Please contact us first—most issues are resolved quickly and informally. If a dispute cannot be resolved informally, you and Pink Dulce agree that, to the fullest extent permitted by law, any dispute arising out of or relating to these Terms or our services will be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider in the county where the service was provided, rather than in court, except that either party may bring an individual claim in small-claims court.

You and Pink Dulce agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. You and Pink Dulce waive any right to a jury trial to the fullest extent permitted by law. If any part of this section is found unenforceable, the remainder still applies.

19. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including weather, illness, accidents, vehicle breakdown, utility or power failure, natural disaster, or government action.

20. Service Area

We serve locations within approximately sixty (60) miles of Fort Drum, New York, including Fort Drum and Jefferson, St. Lawrence, and Lewis Counties. A travel surcharge may apply to addresses beyond a set distance, and we may decline service outside our area.

21. Changes to These Terms

Our services, pricing, and these Terms are subject to change at any time. The version in effect on the date of your appointment applies to that appointment. Please review this page before booking.

22. Governing Law, Entire Agreement & Severability

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, and any court proceeding permitted under these Terms will take place in the county where the service was provided. These Terms are the entire agreement between you and Pink Dulce regarding the services and supersede any prior understandings. If any provision is found invalid or unenforceable, the remaining provisions stay in full effect, and the invalid provision will be enforced to the maximum extent permitted by law.

23. Contact Us

Questions about these Terms? Reach out any time:

Pink Dulce Cleaning
Phone: (315) 540-0308
Email: pinkdulce315@gmail.com